Kindly refer to our Warranty Policy for more details on how to claim your warranty.

Yes we actually have a physical store. Kindly contact our team for more information.

Lightmart365 respects your privacy and treats your personal information with the highest standards of safety, security and confidentiality. We had also explained how we manage your personal information that we collect about you in our Privacy Policy.

Lightmart365 will happily accept returns due to change of mind as long as a request to return is issued and received by us within 12 days from the receipt of the item and is returned to us in its original packaging, unused, and in a resellable condition. For more details please refer to our Return Policy.

The following credit cards / payment method are accepted: VISA, MASTERCARD, PAYPAL, Maybank2u, CIMB Clicks, RHB Online, AM Bank, Alliance Online, Hong Leong Online, FPX (Bank Islam, CIMB Clicks, Maybank, Hong Leong Online, PBeBank), Bank Rakyat, Affin Bank. You may also refer to our Payment Policy for further information.

Customer is allowed 10 days from the date where customer receive the purchase Goods to return the Goods if he has changed of Mind. Kindly refer to our Return Policy for details on the return.

Please allow 3 working days for us to pack your order. The shipping time will be subject to the respective logistics companies delivery program. In general, the below will serve as a guideline on the estimated shipping time for your reference:

- Domestic (West Malaysia) shipments are in transit for 3 - 7 working days
- Domestic (East Malaysia) shipments are in transit for 5 - 14 working days

LIGHTMART365 applies to all major couriers for and local courier partners for our orders, such as Citylink Express, DHL, Ninja Van, Lala Move & etc.

If you have any specific shipping company that you would prefer, kindly contact our support team for further assistance.

Upon dispatch by our appointed 3rd party courier partners, customers will receive a tracking link via registered email from which you will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Kindly contact us if you have not received any tracking information.

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service to take the next steps.

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Nevertheless, the request must made official via support@lightmart365.com