Sales & Promotion Policy
Condition Sales & Promotion
As a valued customer of Lightmart365, we would like you to be familiar with our trading terms, to ensure that your Lightmart365 experience is a satisfying one.
www.lightmart365.com is a website operated by Fornile Sdn. Bhd. (“us”, “our”, “we”, “Supplier” “Lightmart365”). We are a private limited liability company registered in Malaysia.
You and Lightmart365 may enter into a sale contract for the sale and supply of goods or services described in this website, by you making an offer to Lightmart365 via the website to purchase the goods and services at the specified price, subject to these Terms.
In these Terms:
- “you”, “user”, “member”, and “guest” means anyone who visits and/or uses this website
- reference to a “third party” in these Terms includes a reference to any agent or contractor of Lightmart365, or of any of its related entities, and any person engaged by any of them, in the creation, provision or maintenance of the website or in the fulfilment of orders made through the website, and includes any of them
- a reference to the "website" means lightmart365.com
- "Order" means an offer made by you in response to an invitation to treat made by Lightmart365 via the website.
We reserve the right to revise these Sales Terms from time to time at our discretion. Such revisions will be effective immediately upon publication on this website. We recommend you review the terms for amendments each time you use the website before placing any Order. By using this website after such publication, you agree to be bound by these Sales Terms as revised. Any changes to these Sales Terms will apply to any Order you place from the effective date of the change.
Guests and Registered Users
You may access and/or use the website as a guest or as a member.
To become a website member, you must provide your name and address, telephone number, a valid email address and nominate a password. If you do not provide accurate and complete details, we may not activate your membership or supply goods or services to you. You agree to keep your membership details current at all times by accessing your account via the website member login.
Placing an Orders
To place an order, simply select the product(s) and/or Service(s) you'd like to purchase and add them to the cart. Then fill in your delivery details if you've never shopped with us before, and proceed to checkout.
We recommend you carefully preview any proposed Orders before adding them to your shopping cart and proceeding with your Order. Once you are making payment in full and an Order has been accepted by Lightmart365, no cancellation of that Order is valid unless you receive our written communication permitting the cancelled Order.
Lightmart365 reserves the right to refuse to fulfil any purchase or orders from any resellers.
All prices listed on the website are in Malaysian Ringgit (MYR) and are inclusive of Service & Sales Tax (if applicable).
Payment will be made online via iPay 88, a payment gateway that accepts credit cards, debit cards (Paypal), and local bank online transfers.
The following credit cards / payment method are accepted: VISA, MASTERCARD, PAYPAL, Maybank2u, CIMB Clicks, RHB Online, AM Bank, Alliance Online, Hong Leong Online, FPX (Bank Islam, CIMB Clicks, Maybank, Hong Leong Online, PBeBank), Bank Rakyat, Affin Bank.
To minimize the risk of unauthorized access, we encrypt all your card data. All orders are subject to acceptance and product availability.
Your Order Cancellation RightsOrder of Product
If you change your mind before you have received your order, we can accept cancellations within 24 hours. If an order has already been dispatched, please refer to our refund policy.
Any cancellation comes after 24 hours and before our dispatch; there will be 3% administrative charges deducted from us before the refund.
Order of Service (Design Work)
Customer will be given 48 hours for cancellation of design service with full refund. Between 48 hours to 72 hours, 30% of the payment will be forfeited. No refund after 72 hours from the time of Purchase.
Promotion & SalesDiscount Codes & Vouchers
Discount codes or vouchers offered at lighmart365.com is valid for use on non discounted items only unless stated otherwise. It is solely at the discretion of the Lightmart365 team to adjust and change the mechanics of the discount codes or vouchers. Discount Codes are not stackable.
For Items On Clearance
All products on Clearance are either discontinued lines, ex-display items or come with slight imperfections/damage. Please note that there are no refunds/returns or warranty on these items, and they are sold As-Is.
Whilst we will endeavor to update stock levels, your item may be sold out, and we will issue a refund if your Order cannot be fulfilled."
Items in your Shopping Cart will always reflect the most recent prices displayed on the items' product detail page and consider how you accessed the Site, the daily promotion and any applicable coupon code provided. Please note this price may differ from the prices shown for the items when you first placed them in your Shopping Cart. Placing an item in your Shopping Cart does not necessarily reserve the price shown at that time; most Lightmart365 discount offers are for a limited time only and have stated expiration dates.
Accordingly, an item's price may change between the time you place it in your Shopping Cart and the time you complete your Checkout. In addition, prices are subject to the availability of the product at the time of ordering.
While Lightmart365 strives to provide accurate pricing information, pricing or typographical errors may occur. If an item is listed at an incorrect price due to an error in pricing, Lightmart365 shall have the right, at Lightmart365' sole discretion, to refuse or cancel any orders placed for that item. If an item is mispriced, Lightmart365 may, at Lightmart365' sole discretion, either contact you for instructions or cancel your Order and notify you of such cancellation.
Condition for Purchase of Services (Lighting Design / Consultancy Work)
The scope of work and deliverables will be outlined clearly under the offer/quotation. Customer is solely responsible for verifying and satisfying the conditions of Service and deliverables before placing an order to the Service.
Quotations issued by the Supplier (unless otherwise specified shall be valid for three days from the date of Quotation.
The Supplier warrants to the Customer that it will perform all duties and responsibilities under the agreed scope of works in a diligent, professional and satisfactory manner as per the Customer’s
The service warranty provided above is valid on the basis that the Customer’s instructions are clear, in-depth and sufficient as to work required, and it shall be made official to the Supplier. Failure to provide such instructions shall waive the Customer’s right to a claim thereof.
Once the Customer accepted The Supplier’s design, it has been deemed that the Customer has verified the Customer as to suitability and accuracy to application. The Supplier shall bear no liability arising from the use of designs from the Customer.
The Supplier shall bear no liability for any design produced for the Customer on a complimentary basis (i.e., FREE DESIGN and FREE CONSULTANCY SERVICE). The responsibility lies with the Customer to ensure an internal/third party sign-off process is executed before use of the Supplier’s design. The Supplier reserves the right to withdraw or cancel such free Service without prior notice to the Customer we deem appropriate. The Customer has NO RIGHT to claim any losses arising for such cancellation as the Service is FREE and on-base on The Supplier “Good Will” basis.
The Supplier reserves the right to make any changes to this Service, which is necessary to comply with any applicable law or safety requirement or not affect the Service's nature and quality. In any such event, the Supplier shall notify the Customer of the same.
Risk & Property
The Goods on the Order will be delivered to the address stipulated on the Order. The Supplier does not facilitate collections from its warehouse. Risk in the Goods shall pass to the Customer on completion of delivery. Title to the Goods shall not pass until the Supplier receives payment in full for the Goods.
In the event of non-payment, the Supplier may recover or resell the Goods to discharge any overdue payment from the Customer
The Supplier reserves the right to make changes in the Specification of the Goods which do not materially affect their quality or performance
The Customer should refrain from advising installers to prepare materials and installation without physical delivery and receipt of the goods. The Supplier will not be held responsible for costs in the event of any specification changes to its products.
Any typographical, clerical or other error or omission in any sales or promotional literature, Quotation, website, price list, acceptance of offer or counter-offer shall be subject to correction. The Customer shall be notified of the changes thereafter. Suppose the Customer chooses to accept the notification or remain silence in the next 48 hours after the announcement. In that case, the Customer shall waive their right to claim for any breach arising thereof.
Excluding the extent to which the Supplier may be liable to the Customer under the Contract, the Customer agrees to indemnify the Supplier against all reasonable losses incurred by the Supplier.
The Supplier shall not be liable for any indirect or consequential loss, howsoever caused, including loss of profits, pure economic loss, administrative inconvenience, loss of business, goodwill, Contract, anticipated savings, delivery and assembly costs, installation or reinstallation costs, property or assets or liability under agreements with or to third parties resulting from such breach
Fornile will not be liable for any delay in performing any of their obligations if circumstances beyond their reasonable control cause such delay, including but not limited to failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries
The courts will have non-exclusive jurisdiction over any claim arising from or related to, a visit to our website or any Order placed on the website. However, we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These Terms are governed by Malaysian law.
If any part of these terms are found to be void, invalid, unlawful or unenforceable, then that provision or part will be deemed to be severed from these terms, and the remaining terms and provisions of these terms will remain in force and constitute the agreement between you and Lightmart365.
Transfer and Assignment
If Fornile merges, sells or otherwise changes control of its business or this website to a third-party, Fornile reserves the right, without giving notice or seeking consent, to transfer or assign the personal information, content and rights that Fornile has collected from you and any agreements it has made with you.
The failure by Fornile to exercise or enforce any right or provision under these terms will not constitute a waiver of such right or provision. Any waiver of any provision under these terms will only be effective if it is written and signed by Fornile.